Privacy Policy – Pro Concreters Townsville
Last updated: October 27, 2024
Introduction
This Privacy Policy explains how Pro Concreters Townsville (referred to as “we,” “our,” or “us”) collects, uses, discloses, and safeguards your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Scope
This policy applies to all personal information collected through:
Information We Collect
Personal Information
- Full name
- Residential or business address
- Email address
- Phone numbers
- Payment information
- Property details
- Building plans and specifications
- Project requirements
- Site photographs
- Insurance details (if applicable)
Technical Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited
- Time spent on pages
- Geographic location
- Referral sources
How We Use Your Information
Primary Purposes
- Providing quotes and estimates
- Delivering concreting services
- Processing payments
- Project communication
- Ensuring workplace safety
- Maintaining records
- Meeting legal obligations
- Handling warranty claims
Secondary Purposes
With your consent:
- Marketing communications
- Service improvements
- Market research
- Case studies
- Project portfolios
Information Storage and Security
Security Measures
- Data encryption
- Secure passwords
- Access controls
- Regular security updates
- Staff training
- Physical security
- Secure disposal methods
Data Retention
We retain information for:
- Seven years after project completion
- Duration required by law
- Warranty periods
Information Sharing
We May Share Information With
- Company employees and contractors
- Suppliers and vendors
- Payment processors
- Insurance providers
- Legal advisors
- Government authorities when required
- Emergency services if necessary
Your Rights
You have the right to:
- Access your personal information
- Request corrections
- Opt-out of marketing
- File complaints
- Request data deletion
- Challenge our privacy practices
Cookies and Tracking
Our website uses cookies for:
- Essential functionality
- Analytics
- User preferences
- Marketing (with consent)
You can manage cookie preferences through your browser settings.
Changes to This Policy
We may update this policy periodically. Changes will be posted on our website with the updated date.
Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from minors.
Contact Us
For privacy concerns: Email: info@proconcreterstownsville.com.au Website: https://www.proconcreterstownsville.com.au/
Complaints
Internal Complaints
Direct privacy concerns to: Email: info@proconcreterstownsville.com.au
External Complaints
You may contact:
- Office of the Australian Information Commissioner
- Queensland Consumer Protection Agency
Data Breaches
We will notify affected individuals and relevant authorities of serious data breaches as required by law.
Legal Basis
This policy complies with:
- Privacy Act 1988 (Cth)
- Australian Privacy Principles
- Spam Act 2003
- Queensland privacy legislation
